Privacy Policy

Privacy Policy -NAINAI

Effective Date: 2/28/2026

NAINAI provides AI-powered receptionist services for HVAC and home service businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with NAINAI or a business using NAINAI services.

If you consent during a service request, NAINAI may send transactional SMS messages related to your inquiry. Message frequency varies depending on service activity. Message and data rates may apply. You may reply STOP to opt out or HELP for assistance.

SMS Consent for Business Owners

Businesses that use the NAINAI service may receive operational SMS alerts related to incoming customer calls and service requests. These messages may include urgent service alerts, new lead notifications, and scheduling updates.

By signing up for the NAINAI service and providing a mobile phone number, the business owner consents to receive these operational SMS notifications.

Message frequency varies based on inbound call activity.
Message and data rates may apply.

Businesses may opt out of SMS alerts at any time by replying STOP to any message.

For help, reply HELP.

SMS Messaging Disclosure

NAINAI and participating HVAC business may send transactional/operational SMS messages related to active service requests (not marketing). Businesses that use the NAINAI service may also receive SMS alerts regarding inbound customer calls, urgent service inquiries, and appointment requests captured by the NAINAI AI receptionist. Examples include: confirmation your request was received, scheduling follow- ups, appointment updates, and urgent inquiry follow-up instructions (when applicable).

SMS Consent for Customers

Customers opt in to receive SMS notifications during an inbound phone call with the business. During the call, the NAINAI AI receptionist asks the caller for consent before sending any text messages by stating:

"Do you consent to receiving SMS notifications from this number regarding your service request? Message and data rates may apply. You may reply STOP at any time to opt out."

SMS messages are only sent if the caller clearly provides consent. If the caller declines or their response is unclear, no SMS messages are sent. Message frequency varies by service activity (typically 1-4 per request, up to 6 in rare cases). Message & data rates may apply.

Reply STOP to opt out, reply HELP for help.

Information We Collect

We may collect the following information during inbound calls and service interactions:

  • Caller name

  • Phone number

  • Service address and/or Zip code

  • Email address (if provided)

  • Description of service issue

  • Scheduling preferences

  • Call recordings and AI-generated transcripts

We collect this information solely for operational service purposes

How We Use Information

We use collected information to:

  • Respond to inbound service inquiries

  • Identify urgent service issues

  • Notifying participant HVAC businesses of customer requests

  • Coordinate scheduling preferences

  • Send transactional/operational SMS updates (when consent is provided)

  • Improve service functionality and reliability

NAINAI does not send marketing or promotional messages to callers

SMS Communications

NAINAI and participating HVAC businesses may send transactional or operational SMS messages related to active service requests

Examples include:

  • Confirmation that a request was received

  • Appointment updates

  • Scheduling follow-ups

  • Urgent inquiry notifications

Message frequency varied by service activity (typically 1-4 messages per request; up to 6 in rare cases).

Message & data rates may apply.

Reply STOP to opt out, reply HELP for assistance.

Call Recording & AI Processing

Inbound calls may be recorded and processed by AI systems to:

  • Capture service details

  • Identify urgency

  • Improve response accuracy

By continuing a call with a participating business, callers consent to this processing.

Information Sharing

We share collected information only with:

  • The participating HVAC business associated with the inbound call

  • Authorized service providers necessary to operate the system (e.g., cloud hosting, telphony providers, messaging platforms)

We do not sell personal information.

Data Security

We implement reasonable administrative and technical safeguards to protect collected information. However, no system can guarantee complete security

Data Retention

Information is retained only as long as necessary to fulfill operational purposes or comply with legal obligations.

Your Rights

You may:

  • Opt out of SMS communications at any time by replying STOP

  • Contact us regarding data inquiries or concerns

Contacts Us:

Email: nainai247.ai@gmail.com

Phone: (623)-324-9089