Legal

Privacy Policy

Last updated: April 26, 2026

NAINAI ("we," "our," or "us") provides AI-powered call answering and operational notification services for locksmith and home service businesses. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

Information we collect to operate the service may include:

Caller name and phone number
Business name, owner name, and email
Service location (city, address, or general location of the job)
Job type (e.g. car lockout, house lockout, rekey)
Urgency level identified during the call
Service request details and notes
Call summaries and transcripts
SMS consent status (granted, denied, or revoked)
Account, billing, and operational data needed to run the service

2. How We Use Information

We use the information collected to:

Answer inbound calls on behalf of participating businesses
Process and summarize service requests
Send operational SMS notifications to business owners and (when consented) callers
Notify participating locksmith businesses of new requests, urgency, and follow-up needs
Support demo bookings, account setup, and customer service
Improve service quality, accuracy, and reliability

3. We Do Not Sell Personal Information

NAINAI does not sell personal information. We do not rent, trade, or otherwise share personal data for monetary or other valuable consideration.

SMS & Mobile Information: No mobile information, text messaging opt-in data, or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is used only to provide operational and transactional messaging related to NAINAI services.

4. Sharing With Service Providers

We may share information with trusted service providers only as needed to operate the service. These may include:

Telecommunications and voice carriers
SMS / messaging providers
Hosting and infrastructure providers
Automation and workflow tools
CRM and customer-management tools
Analytics and error-monitoring tools

These providers are bound by their own privacy obligations and may not use the information for unrelated purposes.

5. SMS Messaging Terms

Message frequency varies based on service activity and call volume.
Message and data rates may apply.
Reply STOP to opt out of operational SMS at any time.
Reply HELP for help.
SMS consent is not a condition of purchase.
NAINAI does not send promotional or marketing SMS through this service.

6. Data Retention

We retain personal data only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us using the information below.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is perfectly secure, but we work to protect data against unauthorized access, disclosure, alteration, or destruction.

8. Children's Privacy

NAINAI is intended for business use. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above will reflect any changes. Continued use of NAINAI after changes constitutes acceptance of the updated policy.

10. Contact Us

Questions about this Privacy Policy or your data?